FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

It will take about 2-5 business days to create your product. After that, the amount of days will depend on which shipping option you choose at checkout. If you choose local pickup, orders are ready within 5 business days. 

Where do you currently ship?

I currently ship within Canada and the United States.

What kind of fragrances do you use?

All of the fragrances that I use are called "Fragrance Oils" which are different from "Essential Oils." Fragrance oils are long lasting. Each fragrance I use are phthalate-free as well as paraben-free. These are better for your health and for the environment. 

What kind of wax do you use?

I use a Soy-Coconut blend wax. This blend is clean burning, biodegradable, natural, vegan and non-toxic. It is also gluten free, toxin free, paraben free, phthalate free and comes from renewable sources.

Will my candle frost?

Frosting is almost inevitable with soy candles. Frosting is normal, thought I try my hardest to minimize frosting as best as I can. Soy wax mixed with oils naturally form frosting, especially when subjected to temperature fluctuations. Frosting does not affect the way your candle will burn. 

Can I return or exchange my item?

Packaging of your item is done with consideration and care. Unfortunately, damage sometimes does happen. If your candle does happen to arrive damaged, please email madewicklove@outlook.com, along with a picture of your damaged item within 2 days of receiving it. 

If your package becomes lost, you will need to reach out to the shipping carrier and file your package as lost with them. We unfortunately have no control over what happens to our shipments after they have been dropped off at the carrier.